How to deal with error number 0x800CCC19
There is a problem in Outlook Express 6 with certain file attachments
(or technically called MIME types) when they appear in your POP3 mailbox.
Your connection to the mailserver will then time out. The solution is
to download the Internet Explorer 6 Service Pack 1 from Microsoft which
should fix the problem. Please see this link to Microsoft OE6/SP1.
Using OE6 with Norton Antivirus or McAfee products
If you have already installed the SP1 for OE6, this problem may still
occur when the following conditions are met. First, you have
Norton Antivirus 2003 or 2002 installed. Second, you have
"Scan incoming Email" and "Scan outgoing Email" turned on.
Note that this may also be true when you use McAfee software
products. To prevent this problem when you use NAV and
Outlook or Outlook Express, follow the steps below to turn off
For additional information, you can also visit this link to the Symantec Web site.
- Quit Outlook or Outlook Express.
- Start Norton AntiVirus
- Click Options. If a menu appears when you click Options, click Norton AntiVirus. The Norton AntiVirus Options dialog box appears.
- In the Internet section, click Email.
- Click to clear the "Scan incoming Email" and "Scan outgoing Email" check box.
- Click OK and close NAV.
It is also reported that a certain version of the Panda antivirus
software is also having this problem. (Special thanks to Claes Barnsten
for providing us this very valuable information.)
If you have any further questions, please contact
our support team.
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