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0x8004210A | 0x800CCC0D | 0x800CCC0E | 0x800CCC19 | 0x800CCC79

How to deal with error number 0x800CCC0E

You may get one of the following error messages.

  1. The connection to the server has failed. Account: '', Server: '', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
  2. The host '' could not be found. Please verify that you have entered server name correctly. Account:'your_username', Server '; protocol: POP3, Port:110'Secure(SSL):No, Socket Error:11001,Error Number 0x800CCC0D
To troubleshoot this error message,
  1. Step one is to check your Outlook Express settings, making sure that the POP3 and SMTP servers are as in the screenshots, and that your full user name and password are correct. (Tip - watch out for SMTP misspelt as STMP, or addresses with commas rather than full points). Then try to connect again.
  2. If the settings are fine, but you are still having problems test your connection by following this procedure: Logon to the internet in the normal way. Click the START button, then RUN

    Type in cmd on Windows NT/2000/XP or command on Windows 95/98/ME. This opens a new window, with black text on a white screen, or the opposite. Type in the following command exactly as it appears. You will not see what you are entering so take it slowly, and if you make a mistake, start again. Now first type the following


    and hit the Enter key, you will then be connected to the email server. Type in USER your_username and hit the Enter key. You will then get a message +OK Please enter your pass, with the PASS command Type in PASS your_password and click the Enter key. If it is correct, you will get an OK MAILBOX OPEN

    If you cannot do this, repeating the above steps with POP3.WYITH.NET instead. If you can do this (please see below), you have connected to the POP3 email server and so the problem lies somewhere with Outlook Express or any email program you are using.

    If your password is not accepted, you will see something like below.

  3. If you can't get in this way either, it could be that your email password has somehow become corrupted. Try changing it in the domain manager. If you have just upgraded to use our webmail system, you will need to reset your email password once before start using it. Then try again and see if the Outlook Express error message vanishes.
  4. Are you running anti-virus software or personal firewalls? If so disable them and try again. If the problem has vanished, configuration of these products could be the problem, particularly if they are set to automatically scan incoming and outgoing emails.
  5. Are you running Windows XP? If so, disable the firewall there too and try again because the firewall function in XP is enabled by default.
The basic checks have now been completed. If you are still getting this error message, there are two more drastic options to try. If you cannot even get connected to the Internet, then you will need to reinstall TCP/IP from scratch because some components of Windows has somehow become corrupted.

If you're still having problems, it could be that Outlook Express is itself corrupt. Microsoft's instructions on how to delete it and reinstall it, along with making a backup of your address books etc, are available for Windows 95, 98, and ME and for Windows 2000.

If you have any further questions, please contact our support team.

Important disclaimer

Wyith Limited d/b/a provides third-party contact information to help you find technical support. This contact information may change without notice. We do not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Wyith Limited. Wyith Limited makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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